Vodafone International Services


Contact Center Management

VIS End-to-End Contact Center Management

We offer end to end support in setting up contact centers, covering all stages from the design, build, operate with a solid project and technology management expertise

Design:

Vodafone International Services is 100% dedicated to deliver world class service with reliable implementation capabilities. This enables us to have the resources, time and energy to focus specifically on your needs and work together with you to help you achieve your business goals

You can rest assured that a full-time dedicated project team – Prince II & ITIL Certified – are assigned to manage and ensure the smooth transitioning and delivery of all set-up aspects


Build:

The execution of the planed contact center is continuously monitored and controlled by fully dedicated experienced project managers and project coordinators

The contact center project to be launched - on high level - would include the deliverables of hiring the needed workforce, training them on the application and the environment and the products and the hardware and infrastructure needed for the resources to work on it


Operate:

VIS operates contact centers with world class service levels with customer and end user satisfaction delivered as standard, with Contact Center end to end consultancy services including Quality Management, Knowledge Management & Processes Development

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